FAQ

Q: Why is messness called ‘MessNess’ ?

MessNess is a play on words for ‘mess + ness’, it’s not a mess.

We are a British fashion label, created for and inspired by the man ‘shy outside but wild inside’.

 

Q: What’s the price currency?

The price is based on U.S. Dollars per unit.

 

Q: How can I pay?
We accept PayPal and all major Credit Cards.

 

Q: Is it safe enough to pay through Credit Cards?

Sure, all transactions are carried out by PayPal. Payments with PayPal are SSL-encrypted. We can not see and will not store your bank cards.

 

Q: Something I want is out of stock
That’s too bad. We might restock it, but then again, we might not. Please email us at store@messness.com, we listen to our customers.

 

Q: How much is shipping?

We offer free worldwide shipping on all products.

 

Q: Can I track my order?
We don’t offer shipment tracking because we use envelops instead of traceable packages to keep shipping costs to a minimum. We do this so that we can provide free worldwide shipping on all orders.

You can choice our express service by DHL express at only $22  for what ever you order in one shipment, you’ll get your merchandise within 3 working days. The tracking number will be advised as soon as your order sent out, you can follow your order at: www.dhl.com

Just choose express service when you check out.

 

Q: How long does shipping take?
We send out orders every weekday (mo-fri), but since we’re based in London and Shanghai (we have store rooms in the UK and China), orders usually take around two weeks before arrival. Probably shorter, depending on where you live.

Note: Orders to some countries with shitty postal service may take longer.

 

Q: Do you accept returns?
Only damaged or otherwise incomplete orders can be returned to us for a refund. Please see our terms for more info. For other cases, please contact us and explain your situation, we’ll do our best to work something out fairly.

 

Q: Do you ship to my country?
Yes. Here’s a list of all the countries we ship to.

 

Q: I have another question/feedback/product suggestion
Please email us at store@messness.com , we usually reply within 24 hours.

 

Q: What else is good?
We’re throwing free gift like cool MessNess stickers, beautiful posters or a special merchandise in every order we ship, good luck!


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