Terms & Conditions

Cookies

This website uses cookies to ensure you get the best experience.

We collect anonymous statistics about your visit like which pages you viewed.

Some 3rd parties like Facebook, Instagram, Tumblr and Twitter may know you visited this website if you use their services, we can’t control them but we don’t believe this knowledge poses any threat to you.

You can find more about cookies at: allaboutcookies.org

 

Privacy

As our customer, we value and respect your privacy. We do not sell, trade, lease or rent any of your personal information with unauthorized third parties. We use various security measures to protect the security and confidentiality of your personal information.

 

Payment & Receipt

All transactions are carried out by PayPal. Payments with PayPal are SSL-encrypted and no surcharges.

The customer receives payment confirmation when payment details are entered and the ordering process is concluded. This confirmation is also your receipt. We can issue invoice as required.

 

Returns & Refunds

We do not accept returns for any reason except production error.

Complaints about the product(s) shall be submitted to us fully and clearly described within 14 days upon receipt. In the case of a (production) error, the customer is required to take and upload a picture of the product displaying the error and email this information to store@messness.com. If your request for return is accepted, the customer will be notified within 24 hours. The returning costs are at the customer’s expense.

 

Delivery Address

The delivery place is at the address given by the consumer to the company via PayPal check-out. we’ll deliver your order to this address (even it’s unconfirmed), please double check if it’s the correct address. If you’d like us to deliver your order to the other address, please email us at store@messness.com immediately after you placed your order.

 

Shipping Time

The estimated delivery time for all our products is within 14 days worldwide. In rare cases the delivery might be subject to influences beyond our control, such as natural disasters or shitty postal service in some countries. In those cases delivery might take slightly longer.

Orders are shipped from Monday to Friday within 24 hours, directly from our distribution centre in envelopes to the customer’s door. Weekend orders are shipped on Monday.

We can’t provide a tracking number except you choose our express delivery when you check out.


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